Returns Policy
TAA Fishing
Last updated: 29 September 2026
This Returns Policy explains your rights and our procedures for cancelling orders, returning goods, receiving refunds, reporting damaged or incorrect deliveries and dealing with faulty or non-conforming goods purchased directly from The Amateur Angler Ltd trading as TAA Fishing.
This policy should be read together with our Terms & Conditions, Shipping Policy and, where applicable, our Fishing Rod Warranty, Registration & Claims terms.
Nothing in this Returns Policy excludes, restricts or reduces any statutory consumer right or remedy which cannot lawfully be excluded or restricted.
1. About TAA Fishing and Your Statutory Rights
TAA Fishing is a trading name of The Amateur Angler Ltd, a company registered in England and Wales under company number 16934866.
Our registered office is 6 Dandelion Road, Frome, BA11 5FL, United Kingdom.
Our customer-service email address is info@taafishing.com.
Where goods are purchased directly from TAA Fishing, your sales contract is with The Amateur Angler Ltd.
Consumer goods are subject to statutory requirements. Where applicable, goods must be of satisfactory quality, fit for an applicable particular purpose, as described and otherwise conform to the contract.
Where goods do not conform to the contract, remedies may be available under the Consumer Rights Act 2015.
A manufacturer’s warranty, the TAA Limited Rod Warranty or another voluntary guarantee is separate from these statutory rights and does not replace them.
Where goods were purchased from an independent retailer or stockist, statutory rights arising from that sales contract should ordinarily be exercised against the retailer which sold the goods. Any separate TAA commercial warranty which applies to an eligible TAA product operates independently of that sales contract.
2. Choosing the Correct Return or Cancellation Process
If you wish to cancel an order before it has been dispatched, please email info@taafishing.com immediately, stating clearly that you wish to cancel and providing enough information for us to identify the order.
The online Returns Form is not our order-cancellation form.
If goods have already been delivered and you need to physically return them, please use our Returns & Cancellations page.
The normal Returns Form should be used for change-of-mind returns, products damaged during delivery, incorrect or missing items and faulty or defective products other than a suspected fishing rod manufacturing, material or workmanship fault.
A fishing rod which arrives physically damaged during delivery must also use the normal Returns Form.
A fishing rod which develops or appears to contain a suspected manufacturing, material or workmanship fault after delivery should instead be reported through our Fishing Rod Warranty, Registration & Claims page.
3. Cancelling an Online Order
For most qualifying online purchases, consumers have a statutory right to cancel without giving a reason.
For a standard contract for goods, the statutory cancellation period will normally expire 14 days after the day on which the goods come into your physical possession, or into the possession of another person nominated by you to receive them.
Different timing rules may apply where one order is delivered in several separate consignments.
To exercise an applicable cancellation right, you must communicate a clear decision to cancel before the relevant cancellation period expires.
Our preferred and quickest method is to email info@taafishing.com with your full name, order number, billing email address and a clear statement that you wish to cancel.
We will make reasonable efforts to stop an order before dispatch, but cannot guarantee this once picking, packing or carrier processing has begun.
If the goods have already been dispatched, this does not by itself remove a statutory cancellation right. You may instead need to receive and return the goods in accordance with this policy.
Our preferred email procedure does not invalidate an otherwise legally sufficient clear statement exercising a statutory cancellation right.
4. Returning Goods After Cancellation
Where you validly cancel a qualifying online purchase and the goods need to be returned, you must normally send them back without undue delay and no later than 14 days after the day on which you informed us that you wished to cancel.
Please use our Returns & Cancellations page so that we can identify the order and provide the appropriate return instructions.
Please package the goods appropriately for transportation and include or provide sufficient information for us to identify the return.
We recommend obtaining proof of posting and, where appropriate to the value and nature of the goods, using a tracked return service.
Failure to use our preferred Returns Form or obtain a return reference does not by itself extinguish an applicable statutory right. However, an unidentified or incorrectly routed return may take longer to investigate and process.
Please do not attend our registered office personally to make a return unless TAA Fishing has expressly agreed this with you in advance.
5. Condition of Change-of-Mind Returns and Diminished Value
A statutory cancellation right allows you to inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
This is broadly comparable to the handling which could reasonably take place when examining goods in a physical shop.
The cancellation period does not provide a right to make unrestricted use of goods and then return them as though unused.
Where goods have been handled beyond what is reasonably necessary for inspection and this has reduced their value, TAA Fishing may make a deduction reflecting the resulting diminished value where the law permits.
Where reasonably possible, goods should be returned with their original packaging, accessories, instructions, labels and components.
The absence or opening of ordinary retail packaging does not automatically remove a statutory cancellation right. However, unnecessary damage to packaging or loss of components may be relevant where it genuinely reduces the value of the returned goods.
6. Fishing Tackle, Rigs and Product Use
Fishing rigs, hooks, line, leaders, swivels, clips, beads and similar tackle can lose substantial value once they have been used, modified or exposed to fishing conditions.
Opening ordinary retail packaging does not automatically end an applicable statutory cancellation right.
However, diminished value may arise where tackle has been tied, knotted, cut, shortened, crimped, stretched, tensioned, bent, reshaped, sharpened, attached to other tackle, baited, cast, immersed, contaminated, used during fishing or otherwise handled beyond what was reasonably necessary to inspect it.
Any deduction will be based on the actual reduction in value and will only be made where permitted by law.
Similarly, an item is not automatically faulty merely because a fish was lost, a bite was missed, a particular catch was not achieved or the customer did not achieve a subjective fishing result.
Fishing performance depends upon many factors outside the product itself.
This does not affect statutory rights where a product genuinely fails to conform to its description, contractual requirements or applicable law.
7. Exceptions to Change-of-Mind Cancellation Rights
Certain goods may be excluded from the normal statutory distance-selling cancellation right where the applicable legal conditions are satisfied.
This may include, depending upon the particular circumstances, goods made to the customer’s specifications, clearly personalised goods, goods liable to deteriorate or expire rapidly, genuinely sealed goods which are unsuitable for return for health-protection or hygiene reasons once unsealed, goods which become inseparably mixed with other goods after delivery, or another category specifically excluded by applicable law.
TAA Fishing will rely upon an exception only where the statutory requirements for that exception genuinely apply.
A product is not automatically excluded from cancellation rights simply because it might ordinarily be described as a consumable item.
8. Return Costs for Change-of-Mind Returns
Where you exercise an applicable statutory change-of-mind cancellation right, you will normally be responsible for the direct cost of returning the goods, provided that you were properly informed before entering into the contract that you would be responsible for that cost.
This applies to qualifying returns from within the United Kingdom and, subject to any mandatory consumer law which applies to the transaction, returns from outside the United Kingdom.
If TAA Fishing expressly agrees to pay the return cost, we will do so.
Where applicable law makes TAA Fishing responsible for the return cost because the required pre-contract information was not provided, we will comply with that obligation.
Different rules apply to goods which are genuinely faulty, misdescribed or otherwise non-conforming. Those are explained in Section 12 below.
9. International Change-of-Mind Returns and Customs
If you are returning goods from outside the United Kingdom because you have changed your mind, you are normally responsible for arranging and paying the direct cost of returning the goods to TAA Fishing, subject to any mandatory consumer law applicable to your purchase.
TAA Fishing does not normally provide free international postage for change-of-mind returns.
The customer is responsible for packaging the return appropriately, addressing it correctly, selecting a suitable service and completing customs documentation accurately.
We strongly recommend using an appropriately tracked service and retaining proof of posting, tracking details and relevant customs paperwork.
International returns should be accurately declared as returned goods where appropriate.
Customers must not deliberately misdescribe the contents, falsely declare the parcel as a gift, artificially understate its value or provide other false customs information.
TAA Fishing will not provide false customs documentation or participate in customs or tax avoidance.
International return postage, carrier charges and other return costs which are legally the customer’s responsibility should be paid by the customer when arranging the return.
If TAA Fishing is charged a cost because a customer returns a change-of-mind product without paying an amount which was properly the customer’s responsibility, TAA Fishing may deduct that amount from the refund only to the extent permitted by applicable law.
Any such deduction will be limited to genuine and reasonable costs actually incurred and which the customer can lawfully be required to bear, such as an applicable carrier return charge or customs-clearance cost necessarily incurred in receiving the return.
Customs duty, import VAT, brokerage fees, postal charges, carrier import charges or similar amounts paid directly to a foreign customs authority, tax authority, government body, postal operator or carrier were not received by TAA Fishing and are therefore not refunded by TAA Fishing as part of the product refund.
Depending upon the rules in the destination country, the customer may be entitled to seek repayment of some import taxes or duties from the relevant authority or provider following a return or re-export.
The customer is responsible for making any such application and should retain the appropriate customs documentation.
Where TAA Fishing itself collected a particular tax or duty during checkout, treatment of that amount will depend upon applicable law and the circumstances of the transaction.
These change-of-mind rules do not apply where the law requires TAA Fishing to bear return costs because goods are genuinely faulty, misdescribed or otherwise non-conforming.
International customers should also read our Shipping Policy.
10. Damaged, Incorrect or Missing Goods
If goods arrive physically damaged, incorrect or incomplete, please report the issue through our Returns & Cancellations page as soon as reasonably possible.
Prompt reporting helps us preserve carrier, packaging and fulfilment evidence, but an internal reporting preference does not create an artificial deadline which automatically removes statutory rights.
Where reasonably possible, please retain the goods, relevant components, external and internal packaging, shipping labels and any other material which may assist with the investigation.
We may reasonably request photographs or other information where required to establish what happened.
A fishing rod which arrives broken, cracked, crushed, bent or otherwise physically damaged during delivery must use this normal Returns process and not the Fishing Rod Fault / Warranty Claim Form.
Further delivery information can be found in our Shipping Policy.
11. Faulty, Misdescribed or Non-Conforming Goods
Your rights concerning faulty or non-conforming goods are separate from the change-of-mind cancellation rules.
Where goods do not conform to the contract, statutory remedies may be available under the Consumer Rights Act 2015.
In qualifying circumstances, the statutory short-term right to reject normally lasts for 30 days, subject to the detailed statutory rules concerning when that period begins and any applicable exceptions.
After the short-term rejection period, repair or replacement may normally be the first applicable remedy.
Depending upon the circumstances, further remedies such as a price reduction or final rejection may become available where repair or replacement is impossible, unsuccessful or is not carried out within a reasonable time and without significant inconvenience.
Consumer law also contains important evidential rules concerning defects arising during the first six months.
Statutory rights do not automatically end after six months, and expiry of a commercial warranty does not automatically bring statutory rights to an end.
Goods purchased in a sale or clearance retain statutory rights relating to faults, quality and description in the same way as goods sold at full price.
12. Fault Investigations, Proof of Purchase and Return Costs
Where the existence or cause of an alleged fault is not clear, TAA Fishing may reasonably request information necessary to investigate it.
This may include proof of purchase, photographs, video, model information, batch or serial information, a description of what occurred, relevant information about use or return of the product for inspection.
TAA Fishing may also consider relevant order records, quality-control information, packing or dispatch information and previous claim records where reasonably relevant.
Our quality-control records may be useful evidence, but the fact that an item passed a pre-dispatch check does not establish that a latent defect could not have existed or that subsequent transit damage could not have occurred.
Please retain allegedly faulty goods and relevant components until we confirm that they are no longer required.
Where reasonably possible, please avoid modifying or repairing a disputed product before we have had a reasonable opportunity to assess it if doing so could interfere with determining the cause.
Proof of purchase does not necessarily have to be a paper receipt. We may accept reasonable alternative evidence linking the transaction to TAA Fishing, such as an order confirmation, invoice, bank statement or payment-provider record.
Where goods genuinely fail to conform and applicable law requires TAA Fishing to bear reasonable or necessary return costs, we will do so.
This also applies to overseas customers where applicable law makes TAA Fishing responsible for those return costs.
Where we provide a prepaid label, specified carrier, collection service or other reasonable method, please use that method unless we agree otherwise.
An overseas customer who believes goods are faulty should contact us before independently arranging an expensive international return.
This allows us to assess the issue and, where appropriate, approve or arrange a suitable service.
If a customer independently chooses a substantially more expensive method without prior agreement, reimbursement may be limited to the reasonable amount which TAA Fishing is legally required to bear.
13. Fishing Rod Returns, Faults and Warranty Claims
A fishing rod returned because of a change of mind should use our normal Returns & Cancellations process.
A fishing rod physically damaged during delivery must also use the normal Returns process.
Where a rod develops or appears to contain a suspected manufacturing, material or workmanship fault after delivery, please use our Fishing Rod Warranty, Registration & Claims page.
Eligible TAA-branded rods may also qualify for the voluntary TAA Limited Rod Warranty in accordance with the applicable registration requirements, Warranty Certificate, duration, coverage and exclusions.
The commercial warranty is additional to statutory consumer rights.
Successful warranty registration is not a condition of exercising statutory rights which otherwise apply.
The fact that a fishing rod has broken, cracked or failed does not by itself establish the cause of that failure.
Where necessary, the claim may be assessed using the circumstances, product condition, available evidence and applicable legal rules.
Where a rod was bought from an independent stockist, statutory rights arising from the sale ordinarily remain against that stockist, while a separate applicable TAA Limited Rod Warranty may be administered by TAA Fishing.
14. Refunds
Where a qualifying online purchase is validly cancelled, we will reimburse the payments which applicable law requires us to refund.
Where the customer originally paid for delivery, the statutory cancellation refund will normally include an amount equivalent to the least expensive common and generally acceptable standard delivery method offered by TAA Fishing.
If you expressly selected a more expensive or premium delivery option, the additional cost above the applicable standard delivery amount does not normally have to be refunded.
Customs duty, import VAT, brokerage fees, customs-clearance charges or other amounts paid directly to a foreign authority, postal operator or carrier are not amounts received by TAA Fishing and are not refunded by TAA Fishing.
Any right to recover those amounts must normally be pursued with the relevant authority or provider.
Where TAA Fishing itself collected a particular tax or duty at checkout, its treatment will depend upon applicable law and the circumstances of the transaction.
For a qualifying cancellation where we have not offered to collect the goods, the refund will be made without undue delay and generally no later than 14 days after the earlier of the day we receive the goods back or the day the customer supplies evidence that the goods have been sent back.
A lawful diminished-value deduction may be made where applicable.
Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.
Once TAA Fishing has correctly issued a refund, the time taken for it to appear in your account may depend upon the bank, card issuer or payment provider.
15. Promotions, Investigations and Fraudulent Claims
Where a discount, promotional bundle, free product or other offer depended upon purchasing a particular combination, quantity or minimum order value, a later change-of-mind return may affect the promotional calculation where this was made clear and applicable law permits it.
This will not be used as a penalty for exercising statutory rights concerning genuinely faulty or non-conforming goods.
TAA Fishing may reasonably investigate suspected fraudulent, dishonest or materially misleading return, delivery, refund or fault claims.
This may include suspected product substitution, deliberate damage, knowingly false fault descriptions, false non-delivery allegations, manipulated evidence, altered serial numbers, false proof of purchase or duplicate claims.
Where reasonably necessary and lawful, relevant information may be shared with payment providers, banks, delivery companies, insurers, authorised retailers, professional advisers, fraud-prevention services or competent authorities.
Nothing in this section permits TAA Fishing to refuse a genuine statutory claim merely because a customer has previously made a return, complaint or otherwise exercised consumer rights.
Receiving a return request, providing return instructions, arranging inspection or investigating a claim does not by itself constitute an admission that a product was defective or that TAA Fishing is legally responsible.
Similarly, a refund, replacement, repair, credit or other resolution provided as a goodwill gesture beyond what the law requires does not necessarily constitute an admission of liability or create an obligation to provide the same goodwill outcome in another case.
16. Related Policies and Contacting Us
This Returns Policy should be read together with our Terms & Conditions, which govern the overall contract and when an order is accepted.
Delivery charges, international shipping, customs and import charges, carrier matters and international return logistics are addressed in our Shipping Policy.
Physical returns after delivery are managed through our Returns & Cancellations page.
Fishing rod registration and suspected manufacturing, material or workmanship rod-fault claims are dealt with through our Fishing Rod Warranty, Registration & Claims page.
The way we handle personal information connected with cancellations, returns, refunds, delivery claims and warranty claims is explained in our Privacy Policy.
Information concerning cookies and similar website technologies is contained in our Cookies Policy.
For international orders, this Returns Policy should particularly be read together with our Shipping Policy concerning delivery charges, customs duties, import taxes and international return arrangements.
For order cancellation, please email info@taafishing.com immediately.
For general assistance with a return, you may also contact info@taafishing.com.
17. Changes to This Policy and Company Details
We may update this Returns Policy from time to time to reflect changes in law, regulatory guidance, our products, procedures or business operations.
The Last updated date at the top of the policy will be amended where appropriate.
A later version of this policy will not retrospectively remove a statutory or contractual right which already applies to an existing purchase.
TAA Fishing is a trading name of The Amateur Angler Ltd.
The Amateur Angler Ltd is registered in England and Wales under company number 16934866.
Our registered office is 6 Dandelion Road, Frome, BA11 5FL, United Kingdom.
Our email address is info@taafishing.com.
Please do not attend the registered office personally to make a return unless this has been expressly agreed with TAA Fishing in advance.
Nothing in this Returns Policy excludes, restricts or reduces any statutory consumer right or remedy which cannot lawfully be excluded or restricted.