Returns & Refunds Policy

Last updated: 1st January 2026

This Returns & Refunds Policy explains your rights and our obligations when you purchase goods from The Amateur Angler. Nothing in this policy limits your statutory rights under UK law.

1. Statutory Rights

Under the Consumer Rights Act 2015, goods must be:

  • As described
  • Of satisfactory quality
  • Fit for purpose

Where goods do not meet these requirements, you are entitled to a legal remedy.

2. Faulty or Misdescribed Goods (Statutory Rights)

Within 30 days of delivery

You have the short-term right to reject faulty or misdescribed goods and receive a full refund, including the original delivery charge.

After 30 days (and within 6 months)

We may offer a repair or replacement in the first instance. A refund will be issued if repair or replacement is not possible or unsuccessful.

After 6 months

You may be required to demonstrate that the fault was present at the time of delivery.

Refunds for faulty goods are issued to the original payment method only.

3. Change-of-Mind Returns (Online Orders Only)

Under the Consumer Contracts Regulations 2013, you may cancel an online order within 14 days of receiving the goods.

To exercise this right:

  • You must notify us within 14 days of delivery
  • You then have a further 14 days to return the goods

Conditions

  • Items must be returned unused and in a condition suitable for resale
  • You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods
  • Return postage costs are the responsibility of the customer
  • Original delivery charges are non-refundable

Refunds are issued once returned goods have been received and inspected.

4. Items Excluded From Change-of-Mind Returns

The following items are not eligible for change-of-mind returns unless faulty:

  • Used items
  • Items not returned in original condition
  • Custom-made or made-to-order products
  • Consumable goods once packaging has been opened

These exclusions are permitted under UK consumer law.

5. Consumable Goods – Rigs & Terminal Tackle

Fishing rigs, hooks, lines, swivels, clips, beads, and similar items are classified as consumable goods.

Accordingly:

  • No change-of-mind returns are accepted once packaging has been opened
  • Used consumable items are non-returnable under any circumstances
  • Items showing signs of handling, knotting, stretching, tensioning, or exposure to water are considered used
  • Performance-related issues (including casting performance, bite rates, or fish loss) do not constitute a fault

Statutory rights apply only where a manufacturing defect was present at delivery.

6. Warranty

Warranty coverage is limited and product-specific:

  • Fishing rigs & terminal tackle: no warranty beyond statutory rights
  • Fishing rods: covered by the manufacturer’s warranty only (terms vary by manufacturer)
  • Clothing & apparel: 14-day warranty against manufacturing defects only

Warranty does not cover normal wear and tear, misuse, incorrect setup, accidental damage, corrosion, or environmental exposure.

7. Proof of Purchase

All returns, refunds, or warranty claims must be supported by valid proof of purchase (order number or receipt).

8. Refund Processing

  • Refunds are issued to the original payment method only
  • Refunds are processed manually via our payment provider
  • Processing time: up to 14 days after returned goods are received and inspected
  • We do not refund bank fees, currency conversion fees, or third-party charges

9. Return Process

Customers must contact us before returning any item.
Unauthorised returns may be refused or returned to the sender.

📧 info@theamateurangler.co.uk

10. Relationship to Other Policies

This policy should be read alongside our:

  • Terms & Conditions
  • Shipping Policy
  • Privacy Policy

11. Policy Updates

We may update this Returns & Refunds Policy at any time to remain compliant with UK law.
The “Last updated” date will be amended accordingly.